UnBoxing the MI Box

A study on how to transfer from monitoring to coaching with the MI Box to increase self-care activities

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Problem Background:
Cardiovascular disease (CVD) is the most common cause of death in the world (Johnston et al., 2016). One of the main causes for cardiovascular mortality is a myocardial infarction (MI) (Jneid et al., 2013; Mishra & Ramavataram, 2021; Verburg et al., 2019). A myocardial infarction is an event in which the heart muscle is damaged because of a complete or partial absence of oxygen supply (Mishra & Ramavataram, 2021)

The healthcare system is pressured by the enormous number of CVD cases (Kaushik et al., 2020). Digital care has gained recognition in the past decade because of its potential to release some pressure from the healthcare system. With the potential of digital care in mind, Leiden University Medical Center (LUMC) has developed a concept called “The MI Box” which provides patients who have had an MI with self-monitoring devices (The Box, 2021).
During the hospitalisation phase of the MI care trajectory, there is little time to involve patients in their care because healthcare professionals (HCPs) need to work as quickly as possible to avoid as much heart damage as possible. This is causing patients to have a bad discharge experience. The MI Box shows potential to involve patients more after the discharge as the concept shows the monitored values to patients. However, it can be difficult for patients to understand these values and how to use them for self-care activities, especially because of the little involvement during hospitalisation. If LUMC wants to satisfy its aim to change from monitoring to coaching, it is crucial to provide patients with enough support to work with their monitored values and perform self-care activities.

Increasing patient involvement is an essential first step before shared decision making (SDM) can be realised. SDM is a suitable approach for the change towards coaching as it invites patients to make their own care choices. In the MI care trajectory, the implementation of SDM is currently lacking. Therefore, further analysis of SDM is needed. A tool that is valuable for the analysis and increasement of SDM, and which is used in this thesis, is the Metro Mapping tool (Metro Mapping, n.d.).

Besides, because the MI Box causes care to be transferred to a patient’s home environment, it is necessary to consider the home context of a patient as care activities do not happen in a controlled hospital environment. Currently, little is known about the context in which the MI Box is used. Therefore, more knowledge about the context is necessary to consider what support means would be suitable to offer to patients to make them more empowered to perform self-care activities.

Research Question:
How to shift from monitoring to coaching with the MI Box?

Research activities:
-Literature research;
-Interviews: HCPs (n=5), MI patients (n=4), MI Box users (n=2);
-Context mapping;
-Metro Mapping.

Design Goal:
The goal is to increase patients’ confidence to perform self-care activities by increasing patients’ involvement and guidance with the use of the MI Box.

Final Concept:
“UnBoxing the MI Box”