The problem with using patient complaints for improvement

Journal Article (2018)

Author(s)

Marit De Vos (Leiden University Medical Center)

J. F. Hamming (Leiden University Medical Center)

Perla J. Marang-van de Mheen (Leiden University Medical Center)

Affiliation

External organisation

DOI related publication

https://doi.org/10.1136/bmjqs-2017-007463

Quality improvement Patient-centred care Patient satisfaction

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Publication Year

2018

Language

English

Affiliation

External organisation

Issue number

9

Volume number

27

Pages (from-to)

758-762

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