Effectiveness of the Inclusive Design Wheel in Practice

Lessons from Five Pilot Projects

Book chapter (2023)

Authors

J. A. Goodman-Deane University of Cambridge
M. D. Bradley University of Cambridge
B. Lazzarini Universitat Politecnica de Catalunya
E. Roca Universitat Politecnica de Catalunya
S. D. Waller University of Cambridge
P.J. Clarkson University of Cambridge
Affiliation
External organisation
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Published Date

2023

Language

English

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Affiliation

External organisation

Abstract

The Inclusive Design Wheel (IDW) is an established inclusive con-cept design process, emphasizing iteration and early-stage evaluation. However, a structured evaluation of its effectiveness in practice has not been previously conducted. This paper describes how the IDW process was adapted for use in the design of digital mobility services. It was then trialled on five pilot projects in Italy, Spain, Belgium and the Netherlands. Questionnaires were completed by participants (both pilot partners and end-users) and interviews were held with pilot partners at the end of the project. Initial insights from the pilot experiences and the evaluation are described. The pilot teams found the IDW helpful and particularly valued its help in structuring the design process and offering clear steps and tools. Insights for improving the IDW focus on the importance and role of co-creation, issues with recording iteration and the balance between structure and flexibility. Implications are highlighted for improving the Inclusive Design Wheel and for inclusive design processes more generally.