Toward a model of product-user interaction

Abstract

There is strong evidence of the importance of good interaction design to intuitive use of products. However, the underlying issue is that designers get little support in adequately representing, analysing and comparing design and user information. This paper proposes a new data modelling approach for designers, which in four distinct stages enables to assess and compare designers and users' understanding and usage of everyday products. The preliminary results indicate that it can contribute to the design of more inclusive products but its usefulness in industry is yet to be properly evaluated.