Process first, tools second

Abstract

Digital participation tools hold the promise to empower citizens and local communities to address urban development challenges. However, although many scholars have experimented with digital tools for citizen engagement, their efforts remain largely disconnected from planning practice. To address this disconnection, this paper analyses digital participation in planning from three perspectives: participatory planning, citizen engagement level, and human–computer interaction (HCI). We considered a wide range of digital participation tools, from tools designed for research projects to commercial and open-source tools. Our results show that there are two levels of “power mediation” and their “mediating actors” in digital participatory planning: (1) the digital tool and the HCI designer who creates the tool, and (2) the planning cycle and the planner who defines the participatory process. We furthermore highlight the importance of embedding participation tools in complementarity with each other to empower citizens at different levels. Taking these two insights into account, we developed an integrated framework – the EmpowerCycle – to embed digital participation tools in planning processes for citizen empowerment. The framework addresses the disconnection between digital tools and planning practice, supporting both researchers and practitioners in the design and implementation of digital participation tools in planning practice and decision-making processes.