Lost in Digitalisation? Navigating public transport in the digital era
A.L.M. Durand (Transport and Planning, KiM: Kennisinstituut voor Mobiliteitsbeleid )
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Abstract
Technological advancements have transformed how travellers access and navigate transport systems. This thesis analyses how such developments impact (potential) public transport users, especially those struggling with digital technologies. It also explores ways to mitigate potentially exclusionary effects of digitalisation in transport, helping transport operators, authorities and policymakers ensure that digitalisation does not disadvantage vulnerable users.
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