Lost in Digitalisation? Navigating public transport in the digital era

Durand, A.L.M.

Lost in Digitalisation? Navigating public transport in the digital era

Doctoral thesis (2025)

Authors

A.L.M. Durand Transport and Planning, KiM: Kennisinstituut voor Mobiliteitsbeleid

Contributors

S. P. Hoogendoorn Transport and Planning (promotor)

N. Oort Transport and Planning (promotor)

Research Group

Traffic Systems Engineering

Survey Smartphone Public transport Shared mobility The Netherlands Philosophy of technology Accessibility Technology Inclusive design Literature review Transport poverty Digitalisation Qualitative methods Illiteracy Transport equity Policy measures Digital inequality Semi-structured interview Coping strategies Transport disadvantage Transport-related social exclusion Digital divide Accessibility poverty framework Digital skills Inclusive transportation Indispensability

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Published Date

2025

Language

English

Research Group

Traffic Systems Engineering

Abstract

Technological advancements have transformed how travellers access and navigate transport systems. This thesis analyses how such developments impact (potential) public transport users, especially those struggling with digital technologies. It also explores ways to mitigate potentially exclusionary effects of digitalisation in transport, helping transport operators, authorities and policymakers ensure that digitalisation does not disadvantage vulnerable users.

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