Productivity

Abstract

The economy of developed countries is strongly based on the productivity of knowledge workers, both quantitatively and qualitatively. Measuring the productivity of knowledge workers can be quite a challenge, let alone measuring the specific impact of the building, facilities and services on labour productivity. Research has shown that occupant surveys are an effective and cost efficient method to gain insight into the impact of these factors on (perceived) labour productivity. More objective measures, such as the amount of absenteeism, can complement the more subjective outcomes. Various studies show that physical conditions such as the indoor climate and greenery, spatial layout, ergonomics and aesthetics can have a substantial effect on the productivity of knowledge
workers. In particular the support of conducting focused work, concentration and communication is essential. It is therefore recommended to at least measure the extent to which people perceive the work environment as supportive to these activities.