Trust and Trustworthiness in AI

Abstract

Achieving trustworthy AI is increasingly considered an essential desideratum to integrate AI systems into sensitive societal fields, such as criminal justice, finance, medicine, and healthcare, among others. For this reason, it is important to spell out clearly its characteristics, merits, and shortcomings. This article is the first survey in the specialized literature that maps out the philosophical landscape surrounding trust and trustworthiness in AI. To achieve our goals, we proceed as follows. We start by discussing philosophical positions on trust and trustworthiness, focusing on interpersonal accounts of trust. This allows us to explain why trust, in its most general terms, is to be understood as reliance plus some “extra factor”. We then turn to the first part of the definition provided, i.e., reliance, and analyze two opposing approaches to establishing AI systems’ reliability. On the one hand, we consider transparency and, on the other, computational reliabilism. Subsequently, we focus on debates revolving around the “extra factor”. To this end, we consider viewpoints that most actively resist the possibility and desirability of trusting AI systems before turning to the analysis of the most prominent advocates of it. Finally, we take up the main conclusions of the previous sections and briefly point at issues that remain open and need further attention.