FM and CREM Interventions

Abstract

This chapter explains the first part of the generalised Value Adding Management model, i.e. “Intervention” or “Decision on type of change”, in a FM and CREM context. The chapter presents a typology with 6 types of FM and CREM interventions concerning the physical environment, facilities services, interface with core business, supply chain, internal processes, and strategic advice and planning. All types of interventions are explained based on literature and with examples from practice. The examples both include text boxes with small cases and interventions from interviews with practitioners from Denmark and the Netherlands, where the interventions are related to the prioritized values and KPIs mentioned by the interviewees.