From walls to experience
servitization of workplace
Tuuli Jylhä (TU Delft - Architecture and the Built Environment)
Seppo Junnila (Aalto University)
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Abstract
New ways of working challenge workplace management: increasing mobility
and crossing of organizational boundaries require re-evaluation of
both workplace design and service delivery. However, the processes and
structures of workplace management are still traditional and managers,
together with outsourced service providers, often fail to serve the needs
of mobile employees.