Assessing organizational capabilities

Abstract

Managing and improving organizational capabilities is a significant and complex issue for many companies. To support management and enable improvement, performance assessments are commonly used. One way of assessing organizational capabilities is by means of maturity grids. While maturity grids may share a common structure, their content differs and very often they are developed anew. This paper presents both a reference point and guidance for developing maturity grids. This is achieved by reviewing 24 existing maturity grids and by suggesting a roadmap for their development. The review places particular emphasis on embedded assumptions about organizational change in the formulation of the maturity ratings. The suggested roadmap encompasses four phases: planning, development, evaluation, and maintenance. Each phase discusses a number of decision points for development, such as the selection of process areas, maturity levels, and the delivery mechanism. An example demonstrating the roadmaps utility in industrial practice is provided. The roadmap can also be used to evaluate existing approaches. In concluding the paper, implications for management practice and research are presented.