Satisfaction

Book chapter (2016)

Authors

Theo van der Voordt Real Estate Management - Architecture and the Built Environment
S. Brunia Real Estate Management - Architecture and the Built Environment
Research Group
Real Estate Management (Architecture and the Built Environment) (TU Delft)
Interventions KPIs Employee satisfaction Future research Important aspects
More Info
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Published Date

2016

Language

English

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Faculty

Architecture and the Built Environment

Department

Management in the Built Environment

Research Group

Real Estate Management

Abstract

This chapter presents the findings from employee surveys on employee satisfaction with different work environments in the Netherlands and various other European countries. It first discusses why employee satisfaction is relevant for organisations and which factors may influence employee satisfaction. Then the chapter discusses empirical data about employee satisfaction with various building characteristics, facilities and services, and which items are perceived as most important. Based on these analyses typical interventions are presented with related benefits and sacrifices. Furthermore the chapter discusses how to measure employee satisfaction and suggests a list of 11 topics that should be included in employee surveys to measure employee satisfaction: opportunities to communicate and to concentrate, meeting rooms, seclusion rooms, personal storage facilities, indoor climate, noise levels, chairs, desks and other office equipment, office leisure (e.g. tea/coffee, washroom/shower, restaurant/canteen), general cleanliness and IT-services. The chapter ends with a number of research questions for future research.