How to lead the transition from multichannel to omnichannel retailing
Address the current challenges and associated indicators with the assistance of a theoretical framework
B.H.M. van Heeswijk (TU Delft - Technology, Policy and Management)
Stefano Fazi – Mentor (TU Delft - Transport and Logistics)
J Rezaei – Graduation committee member (TU Delft - Transport and Logistics)
Jan Anne Annema – Coach (TU Delft - Transport and Logistics)
Maarten Blonk – Coach
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Abstract
This thesis focuses on the transition from multichannel to omnichannel retailing. To provide insight into this, the current challenges and related indicators are identified by means of a multiple case study. In addition, a theoretical framework for the omnichannel retailing concept is designed. On the one hand, this will help to increase the understanding of omnichannel retailing and, on the other hand, it will provide insight into where retailers currently find themselves in this transition and what challenges this involves.