MetroMapping
Development of a methodology to redesign care paths to support Shared Decision Making
I.P.M. Griffioen-Van Dijk (Design Studio Panton, Deventer)
M. Melles (TU Delft - Human Factors)
J.A.C. Rietjens (Erasmus MC)
Marion Van der Kolk (Radboud University Medical Center)
H.M.J.J. Snelders (TU Delft - DesIgning Value in Ecosystems)
Anne Stiggelbout (Leiden University Medical Center)
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Abstract
To support shared decision-making (SDM), in- itiatives are often focussed mainly on communication in the en- counter and the use of decision aids. Our previous research (Griffioen et al. Cancer Med 2021) revealed: decision-making as a sequence of (un)planned moments before, during, after the con- sultation; work for patients and relatives to acquire/understand/re- call information; often unclear roles and tasks, and unexpected energy drains (due to, e.g., changes in the trajectory). We aimed to develop a service design methodology to improve SDM. The entire patient journey is considered a service. All ‘touch points’ (leaflets, devices, etc.) become parts of a consistent service, supporting stakeholders’ decision making. We used oncology as a case.