MetroMapping

Development of a methodology to redesign care paths to support Shared Decision Making

Abstract (2023)

Authors

I.P.M. Griffioen-Van Dijk Design Studio Panton, Deventer
M. Melles Applied Ergonomics and Design - IDE
J.A.C. Rietjens Erasmus MC
Marion Van Der Kolk Radboud University Medical Center
H.M.J.J. Snelders DesIgning Value in Ecosystems
Anne Stiggelbout Leiden University Medical Center
Research Group
Applied Ergonomics and Design (IDE) (TU Delft)
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Published Date

2023

Language

English

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Faculty

Industrial Design Engineering

Department

Human-Centered Design

Research Group

Applied Ergonomics and Design

Abstract

To support shared decision-making (SDM), in- itiatives are often focussed mainly on communication in the en- counter and the use of decision aids. Our previous research (Griffioen et al. Cancer Med 2021) revealed: decision-making as a sequence of (un)planned moments before, during, after the con- sultation; work for patients and relatives to acquire/understand/re- call information; often unclear roles and tasks, and unexpected energy drains (due to, e.g., changes in the trajectory). We aimed to develop a service design methodology to improve SDM. The entire patient journey is considered a service. All ‘touch points’ (leaflets, devices, etc.) become parts of a consistent service, supporting stakeholders’ decision making. We used oncology as a case.