Performance Measurement of a Shared Rental Vehicle from a User Profile Perspective

A Case Study at Greenwheels

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Abstract

The performance of a product is highly influenced by the users of the product. A Combined Performance Measurement Model of a Shared Rental Vehicle is created to analyse the influence of a user on the vehicle performance. A Performance Measurement model is created to analyse the performance of a Shared Rental Vehicle. User Profiling is used to create four user profile perspectives. These models are combined in a Combined Performance Measurement Model to analyse the relation. This Performance Measurement Model propose a shift in user population to gain optimal or target performance of the Shared Rental Vehicle.