Creating a shared 2030 vision

Design for change map for Neonatology Amsterdam UMC

Abstract (2020)

Authors

M.P. Kuijpers Student, Amsterdam UMC
L.W.L. Simonse DesIgning Value in Ecosystems
R.G.H. Bluemink DesIgning Value in Ecosystems
Lara Talsma Amsterdam UMC
Research Group
DesIgning Value in Ecosystems
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Published Date

2020

Language

English

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Research Group

DesIgning Value in Ecosystems

Abstract

Via a research through design study, a corporate vision and change map were created for the Neonatology department of the Amsterdam UMC. From design research into trends, developments and stakeholder needs, earlier vision documents, and with an eye on the larger Amsterdam UMC vision, a renewed corporate vision was created. Small creative sessions were held with nurses, care assistants, management and doctors from both the VUMC as AMC location. In these sessions, a desired state was imagined. After defining and validating the shared vision, a change map was created. The already planned change and gaps were mapped in sessions with nurses and management from both hospitals.
The change map was created to show how to reach the corporate vision together with proposed innovations.
The sample of participants included 42 care providers and 3 parents.
Results: The new vision is: “delivering the best care which is child- and family centred”. As family-centredness is now key in the shared corporate vision, ideas were created to improve employee and family experience in several horizons in an innovation roadmap. These innovations combined with the already planned change together form the change map for the department.