Challenges to government use of social media

Conference paper (2018)

Authors

E. Falco OLD Urban Renewal and Housing

R.J. Kleinhans OLD Urban Renewal and Housing

Gabriela Viale Pereira Danube University Krems

Research Group

OLD Urban Renewal and Housing

DOI: https://doi.org/10.1145/3209281.3209298

E-government Citizen engagement Citizen-government interaction Government challenges Social media challenges

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Published Date

2018

Language

English

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Research Group

OLD Urban Renewal and Housing

Abstract

The use of different kinds of social media by government has been steadily increasing over the last decade. National, regional and local governments often employ social media to communicate and interact with citizens, organizations and/or other government agencies. However, as many authors highlight, the use of social media by government has many challenges, barriers and issues which undermine governments' actual use of social media. We argue, however, that prior research has to some extent overlooked the nature of challenges, in so far as it does not fully address differences between them and other elements, such as risks. This has resulted in a debate on challenges that includes both general barriers and risks of social media use by governments which, as a consequence, does not allow for consideration of the different actions that are needed to counter challenges and risks.

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- Embargo expired in 30-11-2018