Creating line-of-sight in performance management

Abstract

Infrastructure asset networks form a vital part of all economies worldwide. Although failure of road, rail or water infrastructures can have a huge impact on society, governments are under constant pressure to reduce, account for, and justify expenses. So too for the costs of the construction and maintenance of the infrastructures networks. The effective and efficient management of the performance of these infrastructure assets is therefore an important topic for (governmental) asset management organisations. Recent developments in the field of asset management, such as the introduction of the ISO55000 for Asset Management, show an increased interest in an integral approach to asset management (The Institute of Asset Management, 2014) and having a clear alignment of strategic mission, vision and goals and operational activities – line-of-sight – is promoted as an essential part of the performance management for asset management organisations. “Brownfield” asset management organisations, i.e. pre-existing organisations with already some forms of performance management systems and a history in asset management, are now increasingly looking to professionalize their systems, similar to the suggested developments in literature...