Organisations aim to create value from infrastructure assets under varying circumstances with asset management. Asset management is inherently complex with multiple interacting actors and processes, varying asset stages, and evolving contextual conditions. While performance management should enable the evolution and improvement of asset management, conventional approaches often neglect its complexity and dynamic nature. In this study, we adopt a sociotechnical system perspective to asset management performance to (i) explain how performance results from interdependencies across social and technical elements and their alignment and (ii) embed adaptation to contextual change as intrinsic to performance management. We developed and demonstrated this perspective with an abductive research approach based on an in-depth study of asset management for storm surge barriers, providing a unique and safety-critical infrastructure context. We iterated between theory and field data to code interdependency associated with performance pathways and consolidated them into sociotechnical alignments. Based on these empirical results, we developed a conceptual model for monitoring and managing asset management performance over time, connecting it to leading indicators and performance outcomes. We made the model actionable by linking contextual signals to the alignments they disturb and directing targeted sociotechnical adjustments. By integrating sociotechnical systems into asset management performance, this study contributes to the theory with a contemporary approach to performance, while emphasising adaptation. The findings provide context-specific insights while demonstrating a methodological approach that can be adapted to other infrastructure domains operating under dynamic governance and operational conditions.

Purpose: Societies depend on interconnected infrastructures that are becoming more complex over the years. Multi-disciplinary knowledge and skills are essential to develop modern infrastructures, requiring close collaboration of various infrastructure owners. To effectively manage and improve inter-organizational collaboration (IOC) in infrastructure construction projects, collaboration status should be assessed continually. This study identifies the assessment criteria, forming the foundation of a tool for assessing the status of IOC in interconnected infrastructure projects.

Design/methodology/approach: A systematic literature study and in-depth semi-structured interviews with practitioners in interconnected infrastructure construction projects in the Netherlands are performed to identify the criteria for assessing the status of IOC in infrastructure construction projects, based on which an assessment tool is developed.

Findings: The identified assessment criteria through the literature and the practitioner’s perspectives results in the designing and development of a collaboration assessment tool. The assessment tool consists of 12 criteria and 36 sub-criteria from three different categories of collaborative capacity: individual, relational, and organizational.

Originality/value: The assessment tool enables practitioners to monitor the status of IOC between infrastructure owners and assists them in making informed decisions to enhance collaboration. The assessment tool provides the opportunity to assess and analyze the status of collaboration based on three categories (i.e., individual, relational, and organizational).

Purpose: Engineering knowledge continuity is crucial for the life cycle management of long-lived and complex assets, such as nuclear plants, locks and storm surge barriers. At the storm surge barriers in the Netherlands, engineering knowledge continuity is not yet fully assured, despite long-standing efforts. This study aims to explore the relationship between system characteristics, the organizational demarcation of maintenance and operation and the challenges in achieving engineering knowledge continuity and provides suggestions for improvement of theory and policy. Design/methodology/approach: Ten semi-structured interviews were conducted with professionals from various backgrounds in construction, engineering and asset management of the Dutch storm surge barriers, augmented with visits to barriers and barrier teams. A thematic analysis was used to identify and describe the challenges to engineering continuity, their origins and potential solutions. We reviewed knowledge management policy documents and asset management consultancy reports to validate the findings. Additionally, we engaged in frequent interactions with professionals at the barriers. We achieved saturation and validation once no new issues were raised during these discussions. Findings: The thematic analysis developed multiple themes describing the challenges to engineering continuity, their origins and potential solutions. The key findings are that expert engineers are critically important to deal with redesigns induced by obsolescence. Moreover, due to barrier uniqueness, long redesign cycles and reliability requirements, conventional knowledge continuity tools are insufficient to enable new engineers to reach expert level. Finally, the thematic analysis shows that, in some cases, outsourcing should be reduced to facilitate internal learning. Originality/value: The study introduces the application of the knowledge-based view of the firm and the concept of requisite knowledge redundancy to the long-term management of complex assets. It calls for more attention to long gaps in the use of unique knowledge and the effect on knowledge continuity.

In recent decades, interest in project-based learning within organizational learning has grown significantly. This study synthesizes principles that facilitate learning at the project level. Through a cross-case analysis of the Gaasperdammer Tunnel project in the Netherlands and the Hong Kong-Zhuhai-Macao Bridge in China, and validation via focus group discussions, we have identified five key principles: Owner Commitment, Social Environment Approach, Collaboration Vision, Value Orientation, and Open Mindset. These principles highlight the mindsets that guide the behavior and thinking of project practitioners beyond prescriptive processes and routines. Our research enhances the understanding of how project participants can learn from their involvement in unique, complex projects and improve their capabilities for future endeavors. We emphasize the critical role of learning in the development of project capabilities and suggest it be a focal point in future research on infrastructure development projects.

Due to increasing flood risks, storm surge barriers become crucial for the socioeconomic continuity of coastal areas. They provide flood protection, especially against extreme events, by operating under specific circumstances. This imposes high-performance requirements for storm surge barriers and their asset management during their lifetime and emphasises the role and criticality of their asset management. For this purpose, the research investigates asset management for storm surge barriers by focusing on the approach in the Netherlands and analysing it relative to distinctive characteristics of storm surge barriers. Based on thematic analysis, the study unfolds that barriers’ characteristics: (1) clarify the vital motives for the asset management approach, (2) confront the approach with challenging conditions, resulting in further maturation of the approach, and (3) require ongoing support from the approach, enforcing continuous improvement and resilience of the asset management approach. These findings demonstrate the strong influence of barriers’ characteristics on their asset management approach and provide a fundamental understanding of asset management for storm surge barriers. This supports flood defence authorities in the development and improvement of asset management for storm surge barriers and underpins associated complexities for future designs and research. Furthermore, the study assists in tailoring approaches for other assets.

Infrastructure projects undergo multiple changes throughout their lifecycle, adapting to new mobilities, technologies and environments. We build on the System of Systems (SoS) theoretical concept to understand the implications of such infrastructure transformations, specifically when projects move from a single purpose to hosting multiple functions. Using multiple case studies in Europe, we investigate which functions will likely be added to the original infrastructure and the rationale for adding these functions. Therefore, we expand upon the theoretical concepts of circularity, resilience, and social sustainability, wherein multifunctional infrastructure adapts, renews, and complements existing infrastructure.

The infrastructure we build is increasingly complicated and automated. After it is designed and constructed, it needs to be maintained and updated to sustain its functioning for far longer than the careers of its designers and builders. Continuity of engineering knowledge is necessary to make future updates and adapt to changing demands, conditions and technology in a safe and reliable manner. The Dutch storm surge barriers protect the low-lying hinterlands from flooding during extreme weather events. Each of the six barriers managed by the Directorate General of Public Works (Rijkswaterstaat) was designed at a different time, to different requirements, and using different types of contracts. This has resulted in six unique structures, some of which use systems and components found nowhere else. In 1997, the Maeslant Storm Surge Barrier was completed, pioneering the use of Design and Construct contracts for major hydraulic structures. Experience with maintaining this hallmark structure through its first decades of operation provides a valuable opportunity to reflect on the effect of contracting- and design choices. Little work has been done to evaluate different contract types on the basis of delivering long-term maintainability and reducing the knowledge continuity challenge. This study views the Maeslant Barrier in the context of the earlier storm surge barriers with regard to facilitating knowledge continuity through design. It was found that the interdependent behaviour of subsystems in a high-reliability structure results in a notable increase in engineering complexity, especially in the control systems, increasing the challenge of achieving knowledge continuity. Examining the knowledge flows in a design-and-construct contract shows several advantages, but also that it does not naturally facilitate attention to important but less obvious aspects of maintainability, such as those related to knowledge continuity.

Empathy is receiving increasing attention as it can contribute to the collaboration and connectedness required for today's global challenges. A similar trend reveals itself at the scale of project management, given the change from technological to integration-driven challenges in projects. The necessary integrated approach affects the key competencies sought in project team participants. Since empathy enhances one's feeling for and understanding of the project participants’ interests, it could support the integration assignment. Therefore, focusing on the Dutch civil engineering industry, this study investigated whether the project team's empathic ability drives project performance. The results suggest a positive correlation between the team's empathic abilities and performance. Additionally, the study provides insights into the industry's current level of empathic ability, prompting the conclusion that there is room to improve performance by increasing the project teams’ empathic abilities.

Realizing a circular economy (CE) has been widely recognized by practitioners and researchers as the key to the transition toward sustainability. Thus far the academic emphasis has been predominantly on economic and environmental aspects. However, the development and implementation of CE initiatives actually rely on extensive collaboration at the societal level. Hence, an understanding of how a more inclusive society can strengthen the transition is warranted. By systematically and critically reviewing the related academic literature, the results of this paper show that sensitivity to inclusion aspects is crucial to alleviate the transitional burdens on society. Seven main aspects were discerned on inclusion: (1) informal waste pickers, (2) e-waste and health risks, (3) accessibility of services/materials/facilities, (4) consumer behavior, (5) corporate and institutional involvement, (6) technology application, and (7) governance measures. Following these insights, a strong sustainability perspective and agenda on the CE transition are proposed by identifying key actors and structuring their interrelationships as an inclusive system.

Rapid global urbanization, urban renewal and changes in people's lifestyles have led to both an increase in waste generation and more complex waste types. In response to these changes, many local governments have invested in municipal solid waste infrastructure (MSWI) to implement circular strategies. However, matching and bridging the costly and logistically complex MSWI with the dynamic social context is a central challenge. In this paper we aim to explore the interdependencies between MSWI and the local social system, and then conceptualize and empirically validate the systemic nature of MSWI. We first review the current MSW treatment methods, corresponding infrastructure, and the challenges facing them. Then, we interrogate system-oriented concepts and use two key insights to set up a conceptual model for mapping the interdependencies in a MSWI system (MSWIS). Finally, a case study of the Dutch city of Almere is used to empirically validate the MSWIS model and identify the social systems that contribute to the development of the MSWIS. The analysis reveals that the development of MSWIS is beyond the municipality's control: efficient resource recovery facilities established by businesses under market rules and waste reuse facilities constructed by social organizations/individuals based on their own needs are key pieces of the puzzle to complete the MSWIS. This highlights the ability of the framework to capture interdependencies that go further than just the formal municipal sphere of influence.