Title
Stage Models for Moving from E-Government to Smart Government
Author
Lemke, Florian (Capgemini)
Taveter, Kuldar (Tallinn University of Technology)
Erlenheim, Regina (Tallinn University of Technology)
Pappel, Ingrid (Tallinn University of Technology)
Draheim, Dirk (Tallinn University of Technology)
Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology) 
Contributor
Chugunov, Andrei (editor)
Trutnev, Dmitrii (editor)
Khodachek, Igor (editor)
Misnikov, Yuri (editor)
Date
2020
Abstract
The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.
Subject
Digital government
E-government (eGov)
Provident services
Smart government (sGov)
Stage models
Super-applications
WeChat
To reference this document use:
http://resolver.tudelft.nl/uuid:955465ac-1df4-4162-a6a3-6ccb524261ca
DOI
https://doi.org/10.1007/978-3-030-39296-3_12
Publisher
SpringerOpen
Embargo date
2020-07-23
ISBN
9783030392956
Source
Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, Proceedings
Event
6th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2019, 2019-11-13 → 2019-11-14, St. Petersburg, Russian Federation
Series
Communications in Computer and Information Science, 1865-0929, 1135 CCIS
Bibliographical note
Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Part of collection
Institutional Repository
Document type
conference paper
Rights
© 2020 Florian Lemke, Kuldar Taveter, Regina Erlenheim, Ingrid Pappel, Dirk Draheim, M.F.W.H.A. Janssen