Print Email Facebook Twitter The effect of anthropomorphism in conversational agents Title The effect of anthropomorphism in conversational agents Author Jansen, Jesse (TU Delft Electrical Engineering, Mathematics and Computer Science; TU Delft Software Technology) Contributor Qiu, S. (mentor) Gadiraju, Ujwal (mentor) Yang, J. (mentor) Bohmer, Wendelin (graduation committee) Degree granting institution Delft University of Technology Programme Computer Science and Engineering Project CSE3000 Research Project Date 2021-07-02 Abstract Conversational agents are being used more often. Many conversational agents have been designed to make them more humanlike to increase the engagement of the user. This research is looking into a couple of aspects of anthropomorphism to determine whether these aspects improve the engagement of the users. These aspects are typos with time delay and empathy. 3 conversational agents were created for this research, one control group and one for both aspects. For each conversational agent a group of volunteers tested the bots and filled in a survey after the conversation. While the conversational agent with typos and time delay didn’t show a significant change, the conversational agent with empathy did. When testing the control conversational agent and the conversational agent with typos and time delay multiple participants told that they felt ignored when the conversational agent doesn’t show empathy, this implies that not having empathy has negative effects on the conversation. Therefore giving the conversational agent empathy results a better engagement of the user. Subject Conversational AgentsEmpathyTime DelayAnthropomorphismChatbot To reference this document use: http://resolver.tudelft.nl/uuid:b265221f-b520-4ada-a1b6-aa5b5d116282 Part of collection Student theses Document type bachelor thesis Rights © 2021 Jesse Jansen Files PDF Research_Paper_final.pdf 408.44 KB Close viewer /islandora/object/uuid:b265221f-b520-4ada-a1b6-aa5b5d116282/datastream/OBJ/view