The healthcare design dilemma

Title

The healthcare design dilemma: perils of a technology-driven design process for medical products

 Author

Wilke, H. (Anhalt University of Applied Sciences Dessau)
Badke-Schaub, P.G. (TU Delft Methodologie en Organisatie van Design) ORCID 0000-0001-9053-6308
Thoring, K.C. (TU Delft Design Aesthetics; Anhalt University of Applied Sciences Dessau) ORCID 0000-0003-1670-7548

 Date

2020

 Abstract

This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.


 Subject

design process
healthcare design
industrial design
user experience
user-centred design

 To reference this document use:

http://resolver.tudelft.nl/uuid:bddfd806-cefe-4a6f-9133-546017eb4dc4

 DOI

https://doi.org/10.1017/dsd.2020.133

 ISSN

2633-7762

 Source

Proceedings of the Design Society: DESIGN Conference, 1, 2217-2226

 Event

16th International Design Conference, DESIGN 2020, 2020-10-26 → 2020-10-29, Virtual, Online

 Part of collection

Institutional Repository

 Document type

journal article

 Rights

© 2020 H. Wilke, P.G. Badke-Schaub, K.C. Thoring
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