Print Email Facebook Twitter Do facilities matter? Title Do facilities matter?: The influence of facility satisfaction on perceived labour productivity of office employee Author Batenburg, RS van der Voordt, Theo (TU Delft Real Estate Management) Date 2008 Abstract Purpose: Companies spend a lot of money to provide facilities such as a nice, effective and efficient building, well designed ergonomic furniture, sophisticated IT, cleaning services, catering, and safety services. Both from a theoretical perspective as well as from a managerial point of view, it is important to know if and how strongly facilities do affect employee satisfaction and labour productivity. The paper discusses the results of research on this issue.Methods: A brief review of literature and statistical analyses of a database of the Delft Center for People and Buildings, with 2197 respondents from 17 different office environments. The database includes data from Diagnostic Post-Occupancy Evaluations on user satisfaction with regard to the organization, working processes, the office concept and a number of facilities.Findings: Most annual and biannual surveys among Dutch office employees use questionnaires with hardly any questions about the physical environment. Statistical analyses of the Delft database showed a significant but weak correlation between user satisfaction on facilities and self estimated percentage of time that one is being productive. Much stronger correlations came up when satisfaction about facilities is linked to users’ perceptions of the supporting impact of the working environment on ones own productivity.Implications: The results showed statistical support for the added value of facility provisions. But other variables have their impact, too. A more intensive co-operation between scholars, facility managers and Human Resource managers may help to improve our understanding of the complex relationships between the working environment and perceived labour productivity. Subject facilitiesperceptionsatisfactionproductivityPOE To reference this document use: http://resolver.tudelft.nl/uuid:d32c5692-d4b1-4366-af51-e59c320f48b6 Publisher IBC EUROFORUM GmbH, Duesseldorf ISBN 9783000245398 Source Proceedings of the EFMC 7th EuroFM Research Symposium Event 7th EuroFM Research Symposium, 2008-06-10 → 2008-06-11, Duesseldorf Part of collection Institutional Repository Document type conference paper Rights © 2008 RS Batenburg, Theo van der Voordt Files PDF 2008_EFMC_BatenburgVander ... matter.pdf 197.91 KB Close viewer /islandora/object/uuid:d32c5692-d4b1-4366-af51-e59c320f48b6/datastream/OBJ/view