Positioning Business Services

Title

Positioning Business Services

 Author

Plugge, A.G. (TU Delft Responsible Marketing and Consumer Behavior) ORCID 0000-0003-4090-3098
Nikou, S. (TU Delft Responsible Marketing and Consumer Behavior) ORCID 0000-0002-0029-5852

 Contributor

Plugge, Albert (editor)
Nikou, Shahrokh (editor)

Date

2024

 Abstract

This chapter addresses the positioning of business services from three different perspectives. First, we describe the increasing demand and rise of business services and corresponding delivery modes. Second, we address the growth and position of global business services and their multi-nature. Next, we address GBS implementation challenges specifically. Fourth, we describe the importance of digitalisation as a means to overcome global business services implementation challenges. Finally, we summarise this chapter by addressing the key findings on business services.

 To reference this document use:

http://resolver.tudelft.nl/uuid:e163be5c-664a-4a73-84e7-e87b364838ff

 DOI

https://doi.org/10.1007/978-3-031-51528-6_2

 Publisher

Springer, Cham

 Embargo date

2024-08-27

 ISBN

978-3-031-51528-6

 Source

Digitalisation of Global Business Services: Orchestrating the Enterprise Ecosystem

 Series

Technology, Work and Globalizatio

 Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

 Part of collection

Institutional Repository

 Document type

book chapter

 Rights

© 2024 A.G. Plugge, S. Nikou
Files
file embargo until 2024-08-27