Unraveling the Social-Technical Complexity of Dashboards for Transformation

Conference paper (2022)

Authors

Florian Lemke Capgemini

M.F.W.H.A. Janssen

Dirk Draheim Tallinn University of Technology

DOI: https://doi.org/10.1007/978-3-031-04238-6_3

Performance Monitoring Dashboard Complexity Digital Government Stakeholder Design Dimensions E-Government (eGov)

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Published Date

2022

Language

English

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Abstract

The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal of this research is to unravel the social-technical complexity of dashboards and outline their basic requirements and a process for creating dashboards. In addition to explicit project milestones, these also visualize digital implementation programs at the policy level.

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