A Conversational User Interface for Instructional Maintenance Reports

Conference paper (2022)

Authors

S. Kernan Freire

E. Niforatos

Z. Rusak Royal HaskoningDHV

D. Aschenbrenner Aalen University, Aalen

A. Bozzon Human-Centred Artificial Intelligence -

DOI: https://doi.org/10.1145/3543829.3544516

Knowledge management Knowledge sharing Voice assistant Maintenance reporting Conversational user interface Technology probe

To reference this document use:

http://resolver.tudelft.nl/uuid:fd41943d-f98d-4f72-8913-042f3865c9c2

More Info

expand_more

Published Date

2022

Language

English

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Abstract

Maintaining a complex system, such as a modern production line, is a knowledge-intensive task. Many firms use maintenance reports as a decision support tool. However, reports are often poor quality and tedious to compile. A Conversational User Interface (CUI) could streamline the reporting process by validating the user's input, eliciting more valuable information, and reducing the time needed. In this paper, we use a Technology Probe to explore the potential of a CUI to create instructional maintenance reports. We conducted a between-groups study (N = 24) in which participants had to replace the inner tube of a bicycle tire. One group documented the procedure using a CUI while replacing the inner tube, whereas the other group compiled a paper report afterward. The CUI was enacted by a researcher according to a set of rules. Our results indicate that using a CUI for maintenance reports saves a significant amount of time, is no more cognitively demanding than writing a report, and results in maintenance reports of higher quality.

Files

3543829.3544516.pdf

(.pdf | 0.914 Mb)