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Wang, T. (author), Qian, S. (author), Zhu, Haiou (author), Goossens, R.H.M. (author), Giunti, Guido (author), Melles, M. (author)Design is expanding its influence on shaping future healthcare. Ideally, designers apply human-centered design and human factors that introduce theory, principles, and methods to design to optimize people’s healthcare experiences in both digital and non-digital environments. To discuss and implement experience design in healthcare, consensus...book chapter 2024