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Baran, Krzysztof (author), Jol, Cees (author), van der Noort, Rover (author), Siemers, Wander (author)
TOPdesk is a service management software provider in a wide variety of domains and industries. TOPdesk also offers consultancy to their customers that aims to continuously assess and improve the customer’s experience and service efficiency. TOPdesk offers a Mini Health Check (MHC) to their customers in which aconsultant analyzes how efficiently...
bachelor thesis 2021
document
Dekeling, Casper (author)
In the development of any new technology, it is essential to have methods to assess the quality of a system, to compare different systems to one another, and to compare different versions of the same system, to see if changes to the system can actually be classified as improvements. For quantum networks, this is no different. To further develop...
bachelor thesis 2023
document
Den Heijer, A.C. (author), De Vries, J.C. (author)
Voor u ligt het eindrapport van het onderzoek "Benchmarking universiteitsvastgoed". Dit rapport is de samenvoeging van twee deel producten: het theorierapport (verschenen in december 2003) en het praktijkrapport (verschenen in januari 2004). Onderwerpen in het theoriedeel zijn de analyse van andere benchmarkinitiatieven en de universitaire...
book 2004
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van der Voordt, Theo (author), de Been, I. (author), Maarleveld, M. (author)
This chapter discusses possible aims, tools and deliverables of Post-Occupancy Evaluations (POE) (otherwise known as building-in-use studies), with a focus on interventions in supporting facilities. POE has a long tradition and has been applied in different fields (e.g. offices, educational buildings, health care facilities, retail and leisure,...
book chapter 2012
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El-Mashaleh, M.S. (author)
In today’s construction market, subcontractors execute significant portions of construction work. Subcontractors lessen resource requirements faced by general contractors and provide specialized expertise to construction projects. The reliance of general contractors on subcontractors to execute major portions of construction work makes the...
conference paper 2011
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Hansen, I.A. (author), Wiggenraad, P.B.L. (author), Wolff, J.W. (author)
Research on performance assessment of railway networks and companies has been stimulated by the European policy of deregulation of transport markets, the opening of national railway networks and markets to new entrants and separation of infrastructure and train operation. Recent international benchmarking studies of railways based on statistical...
conference paper 2013
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Hansen, I.A. (author), Wiggenraad, P.B.L. (author), Wolff, J.W. (author)
Benchmark analysis of railway networks and companies has been stimulated by the European policy of deregulation of transport markets, the opening of national railway networks and markets to new entrants and separation of infrastructure and train operation. Recent international railway benchmarking studies which are mostly based on statistical...
conference paper 2013
document
Bröchner, J. (author)
Productivity increase in the construction industry is often seen as low. Construction innovation projects could be prioritized partly based on expected contribution to industry productivity. Quality change in construction outputs and inputs is crucial. The purpose is to explore new output quality indicators. The analysis draws upon life cycle...
conference paper 2011
document
Riratanaphong, C. (author), van der Voordt, D.J.M. (author)
This paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in Thailand, and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand. The case study has been...
conference paper 2015
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Mahmoud, A.N.N. (author), Cucu Laurenciu, N. (author), Vanderveken, Frederic (author), Ciubotaru, Florin (author), Adelmann, Christoph (author), Cotofana, S.D. (author), Hamdioui, S. (author)
In the early stages of a novel technology development, it is difficult to provide a comprehensive assessment of its potential capabilities and impact. Nevertheless, some preliminary estimates can be drawn and are certainly of great interest and in this paper we follow this line of reasoning within the framework of the Spin Wave (SW) based...
conference paper 2022
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Maheshwari, D. (author)
Most measurement instruments in e-government focus on easily visible aspects and do not measure deep within organizations. In contrast the measurement instrument presented in this thesis focused on measuring elements within organizations. This requires different type of methods which goes beyond visiting websites and measuring what is visible...
doctoral thesis 2015
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Van Dam, K.H. (author)
What is a suitable modelling approach for socio-technical systems? The answer to this question is of great importance to decision makers in large scale interconnected network systems. The behaviour of these systems is determined by many actors, situated in a dynamic, multi-actor, multi-objective and multi-level jungle. Models to support such an...
doctoral thesis 2009
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Martina, I.S. (author)
doctoral thesis 2009
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Zeng, Q. (author)
Company performance measurement is fundamental for decision-makers to monitor a company's performance and to solve management problems. The evolution of company performance measurement tools started from a pure financial-biased framework. The first generation of company performance measurement tools was achieved through supplementing the...
doctoral thesis 2020
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Van Dam, K.H. (author), Adhitya, A. (author), Srinivasan, R. (author), Lukszo, Z. (author)
Contemporary problems in process systems engineering often require model-based decision support tool. Among the various modelling paradigms, equation-based models and agent-based models are widely used to develop dynamic models of systems. Which is the most appropriate modelling paradigm for a supply chain? In this paper, we seek to address this...
journal article 2009
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Ilyushkin, A.S. (author), Ali-Eldin, Ahmed (author), Herbst, Nikolas (author), Bauer, André (author), Papadopoulos, Alessandro (author), Epema, D.H.J. (author), Iosup, A. (author)
Elasticity is one of the main features of cloud computing allowing customers to scale their resources based on the workload. Many autoscalers have been proposed in the past decade to decide on behalf of cloud customers when and how to provision resources to a cloud application based on the workload utilizing cloud elasticity features. However,...
journal article 2018
document
van der Voordt, Theo (author)
Van smart workplaces wordt veel verwacht. Dit artikel presenteert een 4-<br/>stappenmodel voor het efficiënt en effectief sturen op toegevoegde waarde van smart workplaces. Vervolgens wordt ingezoomd op het meten en benchmarken van de geleverde prestaties, zowel van de huisvesting, diensten en middelen als van de organisatie en de medewerkers....
journal article 2018
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Cosma, Bianca-Maria (author), Shirali Hossein Zade, R. (author), Jordan, E.N. (author), van Lent, P.H. (author), Peng, C. (author), Pillay, S. (author), Abeel, T.E.P.M.F. (author)
Background: Assembly algorithm choice should be a deliberate, well-justified decision when researchers create genome assemblies for eukaryotic organisms from third-generation sequencing technologies. While third-generation sequencing by Oxford Nanopore Technologies (ONT) and Pacific Biosciences (PacBio) has overcome the disadvantages of short...
journal article 2023
document
Kević, Karlo (author), Kuveždić Divjak, Ana (author), Welle Donker, F.M. (author)
The 2019 European Open Data Directive identifies geospatial data as data that could have a major impact on human activities (high-value data, HVD) and advocates its provision as open data (OD), i.e., without barriers to access and re-use. Although Croatia has implemented OD policies to support the provision of open data, many geospatial data...
journal article 2023
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Maarleveld, M. (author), Volker, L. (author), van der Voordt, Theo (author)
Purpose: This paper presents a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service.<br/>Methodology: The toolkit has been developed by a review of literature and tools for data-collection. The...
journal article 2009
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