Complex Systems Engineering: Designing in sociotechnical systems for the energy transition

The EU has set ambitious targets for an energy transition. While research often focuses on technology, institutions or actors, a transition requires complex coordination and comprehensive analysis and design. We propose a framework accounting for technology, institutions and actors' perspective to design in socio-technical systems. We present...

Personalised Service Recovery: An enhanced passenger experience during operational disruptions

This thesis report represents the result of a graduation project for the master programme Strategic Product Design at the Delft University of Technology carried out in collaboration with KLM Royal Dutch Airlines. This project aims to find out how to create the desired experience for KLM passengers during undesired disruptions. This problem has...

Design of an unmanned aerial vehicle loading system for humanitarian aid operations

In the aftermath of a disaster, Humanitarian Aid Organizations must operate in highly uncertain and complex contexts in order to provide the lifesaving aid to the people in need. However, the systems currently available to them are limiting the aid logistics, leaving victims cut off. Affordable options are not well suited for the devastated...