Understanding preferences for mobility-on-demand services through a context-aware survey and non-compensatory strategy

The potential lack of realism in stated-preference surveys is particularly acute in contexts where disaggregate real-world data is challenging to obtain. Mobility-on-Demand (MOD) services present one such context. The MOD context is unique due to factors such as service reliability (difference in stated vs. actual travel and waiting time) and...

An instance-based learning approach for evaluating the perception of ride-hailing waiting time variability

Understanding user's perception of service variability is essential to discern their overall perception of any type of (transport) service. We study the perception of waiting time variability for ride-hailing services. We carried out a stated preference survey in August 2021, yielding 936 valid responses. The respondents were faced with...

An epsilon-constraint-based exact multi-objective optimization approach for the ship schedule recovery problem in liner shipping

Time management is crucial for liner shipping services. A variety of unexpected events can disrupt liner shipping schedules. A real-time port capacity analysis and rescheduling the original ship operations would be necessary to counteract the negative effects of such disruptions. Different ship schedule recovery options can be adopted in...

At-stop control measures in public transport: Literature review and research agenda

In this literature review, we systematically review studies on public transit control with a specific focus on at-stop measures. In our synthesis of the relevant literature, we consider three perspectives: (1) the mathematical models of the proposed methodologies; (2) their complexity; (3) their applicability in real-time operations and their...

Designing bus rapid transit systems: Lessons on service reliability and operations

Cities worldwide are looking for expanding the capacity of their public transport system while considering budget limitations. Bus Rapid Transit (BRT) systems are increasingly considered as alternatives for designing a mass public transport in mid-size cities in developed countries. While operations have been recognized as an important...

Passenger punctuality: Assessing the impact of disruptions

Passenger punctuality is one of the most important measures to indicate and improve the service reliability of public transport operators. Previously, passenger punctuality measurements were mainly based on passenger counts in combination with vehicle locations. With the growing use of Automatic Fare Collection systems, passenger punctuality...

Improving railway passengers experience: Two perspectives

This paper describes two perspectives to improve the passenger experience. The passenger satisfaction pyramid is introduced, consisting of the base of the pyramid (dissatisfiers) focusing on time well saved and the top of the pyramid (satisfiers) aiming at time well spent. The challenge in planning and design of public transport services is to...