Capturing conflict experiences: Five methods for identifying intra-personal concern conflicts

This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the user’s general context of life. First, three main ingredients of concern conflict...

Food for thought: Designing emotional goal engagement using paradoxical concerns

The project consisted of recurrent research and design cycles during which a tool has been developed to communicate the inspiring nature of conflicting emotional concerns and suggest ways on how to adopt them in specific design projects. Within this process, a design assignment given by Studio Katja Gruijters has been used as a case study to...