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van der Gulik, Amber (author)The high quality public transport network implemented by R-net, short for Randstadnet, follows a product formula on multiple public transport modalities (bus, tram, metro, and train) and acts as a quality mark. R-net is a collaboration between six public transport authorities and nine operators. However, currently R-net is confusing the...master thesis 2021
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Kuiper, Gittan (author)This graduation project aims to change the way people look towards self-development, and make self-development a norm in society so that people will be leading more meaningful and fulfilling lives. The School of Life Amsterdam is an organisation that aligned with this personal vision for society with their mission of helping people get more...master thesis 2021
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Iliohan, Jimmy (author)The ongoing pandemic raises questions on how the current situation paints the future context of doing work. Although a lot is still uncertain, we can say with confidence that the home workplace will preserve a prominent role. Young professionals, who are limited by space, require extra attention on the long haul. The assignment is to design a...master thesis 2020
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Dott, Jelle (author)Globally one-third of all food that is producedfor human consumption is wasted (FAO, 2013). Although it happens across theentire Food Supply Chain, 53% of all food waste in Europe takes place withinconsumers’ households (Stenmarck et al., 2016). All this waste has seriousconsequences for the environment and if we want to...master thesis 2020
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Daswani, Siddharth (author)History has taught us that not all innovation is good innovation. Just take for example the ecological devastation the DDT and the carcinogenic asbestos have caused. The advancement in new technologies like AI, IoT, autonomous robots and big data brings with it plenty of uncertainties, risks and ethical questions that need answers to if we wish...master thesis 2020
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Helbing, Adam (author)This thesis describes my Master graduation project in which I attempt to design a Key Performance Indicator (KPI) for Strategic Designers, to enable us to justify and explain our efforts in a quantitatively oriented context, such as a corporate setting.<br/>In the end, this project provides multiple novel perspectives to knowledge about...master thesis 2020
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Ildarabadi, Saeed (author)It is all about increasing fairness in the coffee industry. The coffee chain is not fair. This unfairness has been hidden from most of the actors in the coffee chain. The lack of communication is considered to be a vital element of the mentioned injustice. Moyee, a newly born company, has taken a different approach by shifting the value-adding...master thesis 2020
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Moll, Jordy (author)Success doesn’t come by following the beaten track, by following in the footsteps of the great visionaries of the past. No, success comes to those who dare to think differently, who dare to challenge and to do the unexpected. Starting a new brand requires this mindset, because only those who dare to think differently succeed. Back in 2018,...master thesis 2020
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Valentine, David (author)The advent of a society in which autonomous technology coexists with humans is an inevitability. The project focuses on one such autonomous technology in the form of autonomous vehicles or self driving cars. The benefits of such automation is well documented in academia and is supported by the investment by some of the biggest automobile and...master thesis 2020
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Shah, Jesal (author)Faced with increased pressure due to the earthquakes in Groningen and global warming, the Netherlands government has decided to discontinue the production of and completely transition away from natural gas by 2050. This requires the transformation of the 95% of houses that are currently heated using natural gas into ones that are heated using...master thesis 2020
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Laas, B.T. (author)Sea ports are undergoing a digital transformation, which can offer benefits for many involved stakeholders in the logistic chain. In order to stay relevant, Port of Rotterdam (PoR) should invest in developing new port infrastructure; digital connections that facilitate data exchange between logistic chain stakeholders. A strategic digital...master thesis 2020
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Veenstra, Alex (author)The research was performed in order to design a roadmap for transforming the departure hall, by researching the way KLM could improve the customer departure journey. Hall capacity needs to grow to accommodate for an expected increase in passenger numbers: for welcoming, waiting, check-in, and baggage processing. Design roadmapping methodology is...master thesis 2020
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van Triet, Edda (author)The Dutch healthcare system is currently under a lot of stress. Contemporary social, technological, economic and political trends demonstrate an emerging pressure on both primary and secondary care. The trend with the most profound impact, is the growing amount of chronically ill patients, causing a high pressure on the workforce and on limited...master thesis 2020
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van den Bergh, Marie (author)This report describes the results of a thesis commissioned by Proportion, a global design agency, situated in Amsterdam. Proportion aims to innovate for social impact by applying the human-centred design approach to current problems in society (proportion.global). One of the challenges Proportion wants to tackle is youth unemployment in Kenya....master thesis 2020
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Chen, Yue (author)Artificial intelligence (AI) has come to the fore and is now expected to be one of the most disruptive technologies. It is easy to tell that AI will become pervasive in our everyday life. However, people still lack confidence in AI. Since trust is crucial in the development and acceptance of AI, it is essential to design for proper trust in the...master thesis 2019
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van Kuijk, Kees (author)For technology firms like Barco, radical innovation a way to escape intense competition, but also crucial for long-term survival as they provide the foundations on which future generations of products are created (McDermott & O’Connor, 2002; Sandberg & Aarikk-Stenroos, 2014). However, a required mature radical innovation capability in...master thesis 2019
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Garcia Solaun, Paula (author)Analysis: KLM aims to become the most customer centric carrier in Europe. The strategy they follow to reach this goal is customer intimacy. However, the flexibility landscape of the airline is not aligned with its strategy. A reason of this flexibility approach is that as most airlines, KLM is conservative in their ticket changing approach:...master thesis 2019
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Falcão Duarte, Carolina (author)This thesis presents research on data and healthcare and proposes a design vision that enables collaborative use of self-tracked data. This work was developed within the Cardiolab as a graduation work in Strategic Product Design. It aimed to identify the needs and aspirations of practitioners and patients and, then, embody the findings on a...master thesis 2019
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Arellano Coria, David (author)This thesis report represents the result of a graduation project for the master programme Strategic Product Design at the Delft University of Technology in collaboration with the Digital division of KLM Royal Dutch Airlines. <br/>This project aimed at changing the Organizational Culture of KLM Digital. This due to the perceived lack of...master thesis 2019
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Todorović, Tea (author)New, innovative technologies are important. More and more companies are using digital technologies to their benefit. The act of leveraging such digital technologies to enable organisational improvements in a strategic way is called a digital transformation. In such transformations, the customer experience, operational processes and business...master thesis 2019