Establishing a healthy financial climate for people in debt with a different cultural background in the Randstad: Strategy and intervention for Coeo that helps employees to attune their interactions with clients to cross cultural chasms

This master's thesis investigates the demand for human empathy and understanding across cultures in Coeo, a technology-driven collection company. Debtors express a desire for a more personalized and respectful debt collection process in the Netherlands. Focusing on the challenges faced by disconnected short-term planners, particularly from the...