Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda

To lay the foundation for the special issue that this research article introduces, we present 1) a systematic review of existing literature on the implications of the use of Artificial Intelligence (AI) in public governance and 2) develop a research agenda. First, an assessment based on 26 articles on this topic reveals much exploratory,...

The resurgence of business process re-engineering in public sector transformation efforts: exploring the systemic challenges and unintended consequences

The realisation of citizen-centric services in the public sector requires breaking traditional silos and transforming existing institutional structures and processes. Recent transformation efforts undertaken in government institutions have embraced business process re-engineering (BPR) concepts championed by the private sector over decades...

Smart campus tools 2.0 exploring the use of real-time space use measurement at universities and organizations

Purpose: The purpose of this study is to generate knowledge about the use of smart campus tools to improve the effective and efficient use of campuses. Many universities are facing a challenge in attuning their accommodation to organisational demand. How can universities invest their resources as effectively as possible and not in space that...

Implementing a new procurement strategy: the case of social housing associations

Purpose: The purpose of this paper is to address the barriers that Dutch housing associations encounter in implementing new procurement strategies. Design/methodology/approach: Several aspects of purchasing, portfolio management, project delivery and supply management are discussed in relation to the changing role of housing associations as...

3D geo-information innovation in Europe's public mapping agencies: A public value perspective

Intensifying and increasingly complex physical developments under, on, and above ground, as well as the speed and accessibility of digital innovation, is resulting in growing interest in public sector investment in 3D geo-information. In Europe, a consortium of 11 public mapping agencies (PMAs) recently undertook a cost-benefit analysis for...