DORA: Friend or Foe: A Qualitative Study into the Perceptions of the Financial Sector in the EU on the Expectation of the Digital Operational Resilience Act

The rapid development of technology gives many opportunities but brings threats as well. The digitization of the financial sector has made the threat for cyber attacks significant. Cyber attacks such as the Petya virus or the Wannacry attack have exposed the vulnerability of the critical infrastructure. The financial sector is especially prone...

An approach to explore new business concepts: A case study of Group Innovation of ABN AMRO

To stay relevant and beat the competition, corporate organisations must innovate disrtupively. Within the financial services industry, it proves hard to remain competitive and stay relevant in a rapidly changing environment. In response to this, Group Innovation was established as the innovation department of ABN AMRO to...

Orchestrating in the era of cross-sector ecosystems: A business proposal for Accenture's role in ecosystem orchestration

The financial services sector is under pressure. These days, customers want holistic services tailored to their personal needs. This increased customer demand forces institutions to rethink the services they offer. In addition, new regulations press upon this sector. Know Your Customer and PSD2 are examples of regulations that make the current...

Impact of expected network effects on the choice of openness of a financial platform

Financial institutions want to participate in the digitization services demanded by consumers. “Banking-as-a-platform” is an increasingly popular business model. By way of this business model, traditional banks and fintechs move from a fully controlled environment, with a full end-to-end product or service without external service suppliers, to...

Block and Mortar: A blockchain-inspired business model for mortgage funding market place

Understanding Communication Preferences of Banking Customers

Banks and service companies in general are facing problems with multi-channel management, especially in the context of outbound communication. Problems are the high costs of the multi-channel systems, unsatisfied cus-tomers, and few customers who interact with companies. Personalization of the selection of communication channel to reach a...

The STIG: A new SDI assessment method

To stimulate the Spatial Data Infrastructures (SDI) development effectively and efficiently, it is key to assess the progress and benefits of the SDI. Currently, several SDI assessment methods exist. However, these are still in an infant stage and none of these appear to meet the requirements of practitioners. As a result, SDI decision makers...