An instance-based learning approach for evaluating the perception of ride-hailing waiting time variability

Understanding user's perception of service variability is essential to discern their overall perception of any type of (transport) service. We study the perception of waiting time variability for ride-hailing services. We carried out a stated preference survey in August 2021, yielding 936 valid responses. The respondents were faced with...

Understanding preferences for mobility-on-demand services through a context-aware survey and non-compensatory strategy

The potential lack of realism in stated-preference surveys is particularly acute in contexts where disaggregate real-world data is challenging to obtain. Mobility-on-Demand (MOD) services present one such context. The MOD context is unique due to factors such as service reliability (difference in stated vs. actual travel and waiting time) and...