Simulation Gaming as a Social Development Instrument: Dealing with Complex Problems

Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and...

Open and Big Data Partnerships for Public Good: Interactive Live Polling of Influential Factors

There is much potential for open and big data to be used for addressing societal challenges of today. This drives a new kind of partnership called “data collaborative” emphasizing the value of data for public good. Data collaboratives stand for cross-sector partnerships, whereby organizations in the private or public sector disclose their data,...

Gaming for Meaningful Interactions in Teleworking Lessons Learned during the COVID-19 Pandemic from Integrating Gaming in Virtual Meetings

The recent need for social-distancing caused by COVID-19 resulted in working remotely, which can cause loneliness and disconnect from the organization. The pandemic stimulated people to look for novel ways to interact and, at the same time, socialize with each other. The change to home office increased the number of people using digital video...

Orchestrating in the era of cross-sector ecosystems: A business proposal for Accenture's role in ecosystem orchestration

The financial services sector is under pressure. These days, customers want holistic services tailored to their personal needs. This increased customer demand forces institutions to rethink the services they offer. In addition, new regulations press upon this sector. Know Your Customer and PSD2 are examples of regulations that make the current...