Does Access Trump Ownership?: Exploring Consumer Acceptance of Access-Based Consumption in the Case of Smartphones

Value creation in a circular economy is based on products being returned after use. In the case of smartphones, most are never returned and tend to be kept in drawers. Smartphone access services (e.g., leasing or upgrade) have been experimented with in the Netherlands but have been largely unsuccessful. This study explores the reasons why...

Influencing consumer acceptance of refurbished smartphones

Previous studies showed that the consumer acceptance of refurbished products is not optimal. This experimental quantitative study investigates three potential ways to influence the consumer acceptance, being the existence of wear and tear on the product, providing additional information about the previous use or providing additional information...