Approaches for Dialog Management in Conversational Agents

Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and...

Human Aided Bots

A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic...

Effective crowdsourced generation of training data for chatbots natural language understanding

Chatbots are text-based conversational agents. Natural Language Understanding (NLU) models are used to extract meaning and intention from user messages sent to chatbots. The user experience of chatbots largely depends on the performance of the NLU model, which itself largely depends on the initial dataset the model is trained with. The training...