CRDTs for Fonto

Recent times once more informed us on the relevance of capable online collaborative tools. For our online collaborative XML editor, we have looked into technologies for constrained block editing which, obeying schemas such as with XML, permit on- and offline users or agents to add, delete, copy, move, split and merge blocks of text. To that end,...

Value-sensitive Evaluation of Hybrid Human-AI Chatbots in Customer Services

The state-of-the-art shows the potential of chatbots and other Machine Learning (ML) models to perform many tasks of high quality. Especially chatbots are already used by many companies to assist their customer service. However, chatbots will likely never be able to perform all tasks perfectly. Therefore, it is still the question whether such a...