Fast Drink: Mediating Empathy for Gig Workers

The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating interactions between workers or workers and tasks. However, delivery presents the opportunity...

Increasing Empathy Towards Gig Workers Through Communicating Heart Rate Data

This thesis demonstrates that there is a need for improving the working conditions of gig workers. It establishes a need for an increase in empathy from consumers towards delivery riders. Delivery riders often make use of E-bikes which provide an excellent foundation for data collection. The main research question is stated as follows:<br/><br/...