Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...

Changing Civil Servants' Awareness about Open Data Using a Collaborative Digital Game

According to open government principles, public administration should make its data available to the public to create transparency, accountability, and to facilitate participation in public decision-making. Open-Data Policies (ODPs) were developed to encourage the opening of governmental data to the public, but require collaboration and...

Understanding Actor Roles in Inter-organizational Digital Public Services

Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...

A Digital Game to Learn About Open Data

The implementation of open data policies requires the efforts of many public employees across different levels of government, who may be unaware of the benefits and risks of open data. Serious games have demonstrated potential for training in a professional environment. For this research, a collaborative digital serious game about open data...

Stakeholder tensions in decision-making for opening government data

Various types of stakeholders are often involved in the process of deciding to open data. However, the influence of multiple–actors on the decision-making process is ill-understood. Stakeholders play different roles and have different interests in opening and analyzing datasets. The objective of this paper is to understand the influence of...

Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...

Decision Tree Analysis for Estimating the Costs and Benefits of Disclosing Data

The public expects government institutions to open their data to enable society to reap the benefits of these data. However, governments are often reluctant to disclose their data due to possible disadvantages. These disadvantages, at the same time, can be circumstances by processing the data before disclosing. Investments are needed to be...

A fuzzy multi-criteria decision making approach for analyzing the risks and benefits of opening data

Governments are releasing their data to the public to accomplish benefits like the creation of transparency, accountability, citizen engagement and to enable business innovation. At the same time, decision-makers are reluctant to open their data due to some potential risks like misuse, sensitivity, ownership, and inaccuracy of the data. The...

A Causal Explanatory Model of Bayesian-belief Networks for Analysing the Risks of Opening Data

Open government data initiatives result in the expectation of having open data available. Nevertheless, some potential risks like sensitivity, privacy, ownership, misinterpretation, and misuse of the data result in the reluctance of governments to open their data. At this moment, there is no comprehensive overview nor a model to understand the...