TO AI or not to AI? A responsible cooperation between civil servant and AI in decision making in the public domain

As stated this research aims to provide insights into the criteria and trade-offs that determine a responsible level of automation when automating decision-making by civil servants through artificial intelligence within smaller public organisations, such as municipalities, in the Netherlands. Making use of expert interviews and vignette...

Secure Payments in the Quantum Era: A Technology Roadmap for the Post-Quantum Cryptography Transition in the Dutch Banking Sector

In 2019 a quantum computer performed a highly complex operation in 4 minutes, which would have taken the most powerful supercomputers of today around 10,000 years. Performing calculations unimaginably faster than is currently possible may bring great opportunities, but may implicate a threat to digital communications. Digital communication is...

Dutch Identity Matching: The Devil’s in the Details

The revision of the eIDAS Regulation proposes the implementation of a European digital identity wallet for citizens to authenticate themselves across the EU. The process to decide if a person already has an account at the service where they seek to authenticate themselves is called identity matching. Regulated and public Dutch Relying Parties...

Waiting with Architectural Technical Debt: An empirical analysis of the relation between architectural technical debt and software development speed

Designing a method for assessing the societal risks posed by quantum computing on public key infrastructures

Quantum computing presents a threat to the current cryptographic standards in place, supporting our digital scoiety. As our lives are increasingly dependent on electronic transactions, our society becomes increasingly vulnerable to distortions of digital trust. By taking a design science research approach, this thesis designs a risk assessment...

Identifying Design Principles for Proactive Public Services in the Netherlands

The quality of governmental service provision can be increased by raising the level of proactivity of public services, however only few best practices have been identified. This master thesis will try to fill this gap by developing a framework of design principles for proactive public services in the Netherlands. Case studies of governmental...

Managing the Maturity Model for Qualified Information Exchange

Getting trustworthy data in the right format and with the required accuracy is imperative for organizational processes. All governments face this challenge in getting the high quality data for administrative processes, decision-making and policy-making. In practice, many government agencies still struggle with getting the right data in the right...

Design Principles for Engineering Information Security in Single-Windows

When designing a Single-Window in which multiple organizations, both governmental and businesses, are involved, security is a key aspect. Nevertheless agreeing on security measures is difficult as organizations might have different security policies, heterogeneous systems design and various levels of ambitions. Principles are heuristics that can...

Managing semantic metadata in public private information chains: A reference architecture for alignment of semantics, technology and stakeholders

The use of a common set of semantic metadata is seen as one of the most promising developments in information exchange among public and private parties. Semantic metadata is data that provides context to core data and helps to convey the actual meaning and perspective of the information that is shared among people, systems and organizations. All...

DIOS: Disaster Interagency Orchestration System: Developing and Evaluating a Network-Centric Crisis Information Management System for ensuring Information and System Quality in Crisis Situations

This thesis investigates the extent to which a network-centric based crisis information management system ensures information quality (IQ) and system quality (SQ) in crisis situations.

FIRST TIME FIX: A study on the complaints handeling system and the improvement of the first time fix percentage

Beter zicht op de effecten van ICT-investeringen op de administratieve lasten

Business Architecture

Assessing and improving an ITchange management method: The paradox off change management at KPMG

Implications of SOA at the strategic level