Managing disruptions in public transport from the passenger perspective: A study to assess and improve operational strategies for the benefit of passengers in rail-bound urban transport systems

Double graduation. Second faculty is: Technology, Policy and Management. Department: Transport, Infrastructure and Logistics. Disruptions in public transport, if not properly addressed, can have consequent impacts on passengers, but also on public transport operators, translating into revenue loss. Yet so far, both operators and researchers have...

Managing disruptions in rail-bound urban public transport from a passenger perspective

Disruptions in public transport systems highly affects the evaluation of passengers of these systems. This research provides a framework for urban public transport operators to use in the management of disruptions, with a main focus on the passenger perspective of the management of disruptions, but also considering the operational effects of...