ICT as enabler or inhibitor of Lean Six Sigma Process Improvement

Streamlining cross departmental interactions of back office processes in financial services

Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to...