Dismantling Digital Cages: Examining Design Practices for Public Algorithmic Systems

Algorithmic systems used in public administration can create or reinforce digital cages. A digital cage refers to algorithmic systems or information architectures that create their own reality through formalization, frequently resulting in incorrect automated decisions with severe impact on citizens. Although much research has identified how...

eCommerce Platforms Evaluation Framework for Government

The international trade flow of e-commerce goods have reached unprecedented volumes. Ensuring undisrupted flow of cross-border eCommerce goods has become one of the top priorities for customs administrations around the world. Customs has a role in safeguarding public values such as safety and security, revenue collection, and stimulation of the...

Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective

With the rise of data analytics use in government, government organizations are starting to explore the possibilities of using business data to create further public value. This process, however, is far from straightforward: key questions that governments need to address relate to the quality of this external data and the value it brings. In the...

A Digital Game to Learn About Open Data

The implementation of open data policies requires the efforts of many public employees across different levels of government, who may be unaware of the benefits and risks of open data. Serious games have demonstrated potential for training in a professional environment. For this research, a collaborative digital serious game about open data...

Understanding Actor Roles in Inter-organizational Digital Public Services

Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...

Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands

The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and...

Open Government Data Systems: Learning from a Public Utility Perspective

Previous research on Open Government Data (OGD) struggles with synthesising a holistic perspective of OGD systems. A perspective that has dealt with vast, complex systems is public utility. Public utilities are, for example, water supply networks and electric power grids. This study explores what we can learn from a public utility perspective...

Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...

Generating Value from Government Data Using AI: An Exploratory Study

Open government data initiatives have gained popularity around the world. Artificial Intelligence (AI) has the potential to make better use of data. Combining the OGD and AI is crucial to generate more value from data. In this paper we investigate what kind of value was generated through AI and how. A context-input-process-output/outcome ...