Guiding Customs Administrations Towards Successful E-Commerce Import Supervision: Using a Mixed-Method Approach to Identify and Evaluate Supervisory Actions in Preparation of the Reformed Union Customs Code

This study examines the challenges faced by the Customs Administration of the Netherlands in supervising cross-border e-commerce imports under the current European customs legislation, the Union Customs Code (UCC). Through a mixed-method approach, including qualitative interviews, document analysis, and simulation modelling, the study identifies...

Reducing waiting times at out-of-hours general practitioner departments: A data-driven simulation modelling and optimization study

The pressure on healthcare systems is increasing all over the world. With an ageing world population, the costs for healthcare and the shortages in medical staff are continually increasing. In the Netherlands, out-of-hours general practitioner departments, or ‘huisartsenposten’, suffer from this increasing pressure in their telephone triage...

A heuristic integrated design and planning framework for capacity expansion problems in transportation systems under uncertainties: Facility expansion strategy for air cargo at Amsterdam Airport Schiphol

This research is conducted for the Master thesis project of the MSc. Transport Infrastructure and Logistics (TIL) at Delft University of Technology. The MSc. TIL is a programm of the faculties Civil Engineering, Mechanical Engineering, and Systems Engineering, Policy Analysis and Management. - Large-scale capacity expansion problems in...

Towards the introduction of fit-for-purpose project management: An explorative case study on implementing central planning and risk log

Scenario Design for Serious Gaming