Facilitating Collaborative Knowledge Workers to Improve Organizational KPIs: Using an Organization’s Process Arrangement to Facilitate Collaborative Knowledge Workers to Improve Organizational KPIs

Knowledge workers are “part of institutions that determine and shape the work that is done” and within such institutions, leadership, working environment, organizational culture and job design should create conditions that facilitate knowledge workers to perform (Megill, 2013; Antikainen et al., 2006.) Essential to the success of a knowledge...