Let’s step into each other’s worlds: designing for local transformation processes

In our densely-populated cities, fostering harmony between differing communities is an increasingly difficult art, and one in which design can provide positive contributions. This paper describes a design project which aimed to decrease tensions between youth and residents in a city neighbourhood through an empathy- building process. Individuals...

Sustainability of Railway Passenger Services: A Review of Aspects, Issues, Contributions and Challenges of Life Cycle Emissions

This paper presents a review of research and models regarding sustainability of railway passenger services. In order to take into account all relevant aspects in terms of environmental impacts of a railway passenger service, a holistic system perspective is required, that includes a whole life cycle assessment. A life cycle approach is important...

Empowering community volunteers through matchmaking services

In Rotterdam, the participatory turn has spurred various bottom-up communities around public parks. These communities aim to take care of the parks in their neighbourhood and search for ways to demonstrate the societal value of their initiative. The current work explores how digital matchmaking services can strengthen community relationships. A...

Networked collaboration canvas: How can service design facilitate networked collaboration?