Trialogues: A framework for bridging the gap between people research and design

In design research literature, several tools and techniques have been developed that support design teams in establishing creative understandings of people and their contexts of product use, e.g. [1] [2] [3]. Many of these approaches suggest that designers simply adopt the role of people researcher. However, in industrial design practice, the...

Feel the art: Creating museum involvement by tapping universal human concerns

This paper reports an experience-driven design project that was commissioned by the Amsterdam Rijksmuseum. The aim was to cause a shift in the relationship between visitors and the art collection from one that is experienced as ‘distant’ to one that is experienced as ‘committed’. In five steps, an online application was conceptualised, developed...

Assessing emotion in interaction: Some problems and a new approach

This paper reviews some of the tools available for the measurement of emotion in product design. These tools are organized using the five components of emotion: feelings, expression, behavior, physiological activation and appraisal. Several problems specific to the measurement of user experience during interaction with products are also...

Design for happiness: A telehomecare product case

In this paper a design approach is introduced for designing products to increase happiness. Happiness reflects the degree to which people’s concerns are fulfilled. Based on this fact, a framework of all human concerns was created. After that, the framework was applied to a telehomecare case. Telehomecare products release the pressure on...